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Meet Our Staff

As our client, you will have a team of highly qualified professionals working for you to provide you with the best coverage for you, your family, or your business.  Building a long-lasting relationship with our clients is our number one priority.

Mickey

Charles "Mickey" McMicken

President/Licensed Independent Agent

My name is Charles “Mickey” McMicken and I am a licensed agent and President of McMicken Insurance Services. I live in Western New York and I am happily married to my wife Katie and we have five terrific children. I started McMicken Insurance services in September of 2008 providing help for seniors choosing their Medicare health plan. We are one of the top independent insurance agencies in the Buffalo and Rochester areas specializing in Medicare health plans. We have also expanded our offices to Northeastern Pennsylvania and Connecticut. We are family owned and operated so whether you are in the market for a Medicare Advantage Plan, Medicare Supplement Plan, or a Part D Prescription Drug Plan, our firm will assist you in making your decision on your Healthcare needs.

There are absolutely NO fees for our services!!

Jeff

Jeffrey West

Licensed Independent Agent/Medicare Consultant

My name is Jeff West and I am a licensed agent for McMicken Insurance Services. I live in Western New York and I am happily married and proud father of 4 children. I started working for McMicken Insurance Services in 2016 when my brother-in-law, Charles McMicken, introduced me to his amazing service of providing help for individuals choosing their Medicare health plan. We are one of the top independent insurance agencies in the Buffalo and Rochester areas specializing in Medicare health plans. We are family owned and operated. If you are in the market for a Medicare Advantage Plan, Medicare Supplement Plan, or a Part D Prescription Drug Plan, I am more than happy to assist you in making your decision on your Healthcare needs. I will gladly come meet you face-to-face or by phone to help walk you through your Medicare enrollment process. Our services cost our clients NOTHING.

Rae'chell

Rae'chell "Shelly" West

Licensed Independent Agent/Medicare Consultant

My name is Rae’chell “Shelly” West and I am a licensed Independent Agent with McMicken Insurance Services. I grew up in Niagara County and now reside in Erie County, with my husband Joe and daughter Mady. When I’m not in the office, you can find me exploring the great outdoors.

When you love what you do – you never work a day in your life! I am proud to work for one of the top Independent Insurance agencies, specializing in Medicare health plans in the Buffalo and Rochester areas. As a trusted family owned and operated company, I have the unique opportunity to offer you personalized service every step of the way – at NO COST to you! My goal is making sure you understand how Medicare works and helping you feel confident choosing a Medicare Advantage Plan, Medicare Supplement Plan, or a Part D Prescription Drug plan.

Heather

Heather McMicken

Licensed Independent Agent/Medicare Consultant

My name is Heather McMicken.  I am an agent with McMicken Insurance.  I live in Northeast PA, close to the NY state border. I am married with 2 children and have been working for the company since 2014. As an independent agent we have access to many different companies and pride ourselves on finding clients the best plan for their needs and budget. We offer free plan comparisons and expert advice. Please feel free to call me with any questions.